Connie Merritt, RN, PHN, has a reputation for delivering breakthrough information to get that spark for life – including timely research gathered from top leaders in medicine, business and brain-response studies. She is a nurse, speaker, business professional and award-winning author, with a new book just released: TOO BUSY FOR YOUR OWN GOOD (McGraw-Hill) – which is particularly timely in these “do more with less” economic times.

This session provides step-by-step strategies and approaches to help you when you’re faced with unruly “lions”— those difficult people like complainers, bullies, grumps, curmudgeons, and passive-aggressives. These people can tear you apart, decrease your productivity and increase your stress. There are certain people in every circle that could win awards for Curmudgeon of the Year. As well, there are those better known for their bullying behavior, unrealistic demands, condescending tones and unhealthy controlling gestures -- while others specialize in Whine n‘Jeez Parties! Learn powerful skills for resolving conflict as well as options for handling hostility and reducing frustration, intimidation and manipulation from difficult people. You will master the skills for the confidence, professionalism and competence for a positive, successful outcome.