| Help Wanted - Underwriting: Creative thinkers need only apply |
| Marvin Jones, LLIF, ALMI, ACS |
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Help Wanted: Creative thinker with outgoing personality and positive attitude to make a difference in people's
everyday lives and contribute to our company's financial success...Customer Service Skills essential...
If you saw this job advertisement, would it catch your eye? "Wait a minute, you might be thinking. What does
creativity and customer service skills have to do with underwriting?" The answer is simple. Companies today
are looking for new ways to attract, retain and satisfy customers by making customer service their top priority.
To reach this goal, companies need resourceful people who can be creative, flexible and customer focused.
This session will look at the role that customer service plays in the life of an underwriter. Positive interactions
with internal and external customers are essential for success in this fast paced world. We will explore the
concepts and skills that serve as a foundation for providing exceptional customer service and we will discuss
the expectations of customers and how to communicate and interact with them.
Whether you are new to underwriting or an experienced professional, this session will help to improve and
strengthen your customer relationships.
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